NEW YORK — PolyAI, the Agentic Dialog Platform for constructing the conversational enterprise, right now opened its platform to each builder. Free for the primary two months, the expertise powering the world’s most demanding buyer conversations throughout 75 languages and 25 nations is now obtainable to any crew with an thought and an electronic mail deal with.
For the primary time, anybody can construct a production-ready dialog agent in below 10 minutes and deploy it on the identical platform, fashions, and infrastructure powering complicated dialog methods for Marriott, Foot Locker, PG&E, Caesars Leisure, UniCredit, and extra.”Everybody desires to maneuver on the pace of thought proper now: writing code, delivery merchandise, utilizing AI to do in minutes what used to take days,” stated Nikola Mrkšić, co-founder and CEO of PolyAI. “However dialog with complexity, the type the place an agent should take part in an actual, high-stakes dialog and truly ship a decision, is an issue that hasn’t been cracked at scale. That’s precisely what we’ve spent a decade fixing with the world’s greatest manufacturers, and right now we’re opening it as much as each builder.”
Confirmed on the toughest enterprise use circumstances
A affected person going via screening earlier than a vital medical appointment. A home-owner calling a few gasoline leak. A cardholder determining why their must-have buy was declined. The Agentic Dialog Platform was constructed for precisely these conversations: high-complexity, mission-critical, and unattainable handy off to generic fashions.
Immediately, it powers the world’s most demanding buyer interactions. It’s utilized by FedEx throughout 20+ nations, by UniCredit to enhance NPS by 14 factors, and by lots of of resorts and casinos in order that they by no means miss a name.
To make that degree of efficiency accessible to any crew, PolyAI is opening its platform to the world with instruments for delivery production-grade brokers:
- Poly Agent Builder: pure language in, production-ready agent out. Describe your corporation wants and Agent Builder configures the agent, information base, and dialog tracks and guardrails routinely in minutes, drawing on information distilled from lots of of enterprise deployments. From there: take a look at it stay, analyze name knowledge, and refine via an ongoing dialog with the platform till each dialog is strictly proper.
- Agent Improvement Equipment (ADK): With self-serve API keys, native integrations, and full CLI assist, the ADK lets builders ship dialog brokers the identical manner they ship every little thing else. Construct in your individual IDE, use a coding assistant like Claude, model it with Git, and deploy out of your terminal.
- Shareable testing: Each agent ships with a zero-setup take a look at atmosphere to work together with stay throughout channels. Get stakeholder buy-in and validate habits earlier than something goes to manufacturing.
Constructed on a mannequin that realized dialog from a billion actual conversations
Most AI platforms have been designed for chat and tailored for voice later. They generate responses however battle to carry context throughout turns, can’t navigate ambiguity in actual time, and lack enterprise instrument use to resolve outcomes with no human within the loop.
Raven is totally different: PolyAI’s proprietary dialog mannequin was educated end-to-end on greater than a billion enterprise conversations, with the agent harness constructed into the coaching atmosphere from day one.
“Most fashions deal with dialog as an afterthought, with prompts layered on prime after the very fact. With Raven, agent habits is within the weights, not bolted on via prompts that drift below stress,” stated Shawn Wen, Co-founder and CTO of PolyAI. “We constructed the perfect default for dialog, then made the platform open to each mannequin an enterprise builder would possibly want.”
Builders can deploy Raven as their default or herald GPT-5, Claude, Gemini, and others, as a result of no single mannequin suits each enterprise use case, language, or regulatory requirement.
Open for anybody to construct on the pace of thought
Beginning right now, any crew can entry the Agentic Dialog Platform, free for the primary two months.
- CX, ops, and product groups: Construct with Agent Builder in your individual phrases.
- Builders: Construct with the ADK. Your stack, your workflow, your instruments.
To get began, go to poly.ai.