Putting in new variations of macOS on a Mac needs to be a fairly easy train. The Mac tells you there’s an replace obtainable through a pop-up in Notification Centre – in some instances (relying in your settings) it’s even downloaded it already and simply wants your go-ahead to put in. Nonetheless, typically if you click on Go on an replace issues go a bit pear-shaped. On this tutorial we’ll take a look at what to do in case your Mac stalls or freezes throughout an working system software program replace, or when you see an error message indicating that there’s a drawback.
That is notably pertinent proper now with macOS Sequoia arriving on September 16, 2024. Sadly, each time {that a} macOS replace arrives there are individuals who expertise difficulties downloading and putting in the brand new software program.
On this article, we glance into what to do when you can’t obtain macOS Sequoia, fixes for when macOS Sequoia received’t set up, and what it is advisable to do in case your Mac freezes in the course of the replace. We additionally run by way of the totally different error messages we’ve encountered when trying to put in an replace to macOS and the way we handled them as a result of usually the tactic that labored to repair issues with a macOS obtain years in the past works within the current.
In every case, we’ll define an issue and the fixes which have labored for us. We may also handle some widespread errors and checklist among the massive points which have been the results of previous macOS updates.
Why received’t my Mac replace?
So, when you’ve seen the warning: “The macOS set up couldn’t be accomplished”, or the message: “An Error Occurred Whereas Putting in the Chosen Updates” we’re right here to assist. Or if, having managed to obtain Sequoia, you might be confronted with the message: “There’s not sufficient free area on the chosen quantity to improve the OS!” we’ll present steering. You might also be confronted by messages similar to “macOS couldn’t be put in in your pc”, “gateway timed out” or “unhealthy gateway”, and “The community connection was misplaced” we clarify how we mounted these points under.
We discover that the identical points are inclined to have an effect on Mac customers downloading the brand new replace yearly, so we’re basing our recommendation on the problems which have transpired with macOS updates through the years. Under you can see particulars of the problems we’ve encountered with the macOS updates in 2020, 2021, 2022 and earlier than, and it’s potential they may come up once more. If particular points with Sequoia come up we’ll define the issues and clarify the most effective fixes under.
Learn on for probably the most helpful solutions to work by way of with a view to repair an issue with a macOS obtain.
Preliminary checks
Earlier than you begin studying by way of the under on the lookout for your explicit situation, a number of fast checks.
- Can your Mac run Sequoia? It’s potential that macOS just isn’t capable of be put in in your Mac as a result of your Mac is just too outdated: see which Macs can run Sequoia.
- Another excuse why your Mac may not obtain or set up the brand new replace is that if it isn’t wholesome, so in case you are encountering points you may additionally wish to run by way of our recommendation right here: Easy methods to get your Mac prepared for a macOS replace.
- Learn Easy methods to replace macOS on a Mac for extra recommendation on putting in the most recent model of the Mac working system.
- Has your Mac actually frozen? Earlier than you conclude that your Mac has frozen throughout the set up, it is advisable to bear in mind that Updating MacOS can take a Very.Lengthy.Time!
macOS Sequoia obtain errors: issues and fixes
There are a number of explanation why the macOS obtain or set up course of may not work or be interrupted. There are additionally a number of potential explanation why obtain is likely to be taking too lengthy. We’ll run by way of the varied issues you may encounter, the error messages you may see, and the most effective fixes under.
Drawback: macOS obtain is taking too lengthy
If it occurs to be a brand new model of the Mac working system and you are trying to obtain it simply after launch there could possibly be issues resulting from so many individuals accessing the servers on the similar time.
In consequence, the obtain of the software program could also be gradual and, even when you do handle to obtain it, the set up might freeze because it tries to confirm your particulars with Apple.
In 2020 our obtain of Large Sur threatened to take a complete day–a typical signal that too many individuals try to entry the servers.
You may gauge whether or not there are points with the servers at Apple’s finish by visiting Apple’s server standing webpage right here: System Standing web page. Test the macOS Software program Replace part to see if there are any recognized points. (If the hyperlink doesn’t work it’s https://www.apple.com/assist/systemstatus/ for the U.S. or https://www.apple.com/uk/assist/systemstatus/ for the U.Okay.)
As you will notice from the screenshot under there was an issue with macOS Software program Replace on 12 November 2020. That challenge was later resolved.
When the problem with Large Sur was dwell on 12 November 2020, Apple had the next textual content on the positioning indicating that there was an issue: “Customers might not be capable of obtain macOS Software program Updates on Mac computer systems.”
Repair 1: Give it time
You might be confronted by what appears to be like like a frozen replace, however when you depart it for a number of hours it may lastly get to the top of its job. Generally it’s price leaving the Mac in a single day to complete the job it’s began. Generally updates can take 16 hours or extra – particularly on the times when Apple releases a brand new model of its Mac working system.
Keep in mind, the progress bar you see throughout set up is only a greatest guess at how lengthy it’ll take. In our expertise one minute it tells us there shall be a two-hour wait, then 45 minutes, then an hour, earlier than leaping down to twenty minutes. Generally issues get slowed down as a result of the Mac is taking some time to put in one file behind the scenes and that’s thrown the entire replace time prediction out the window.
The Mac may need been caught on 20 minutes remaining for the previous two hours, however this doesn’t essentially imply it’s not busy attempting to put in the software program.
You may inform in case your Mac remains to be putting in macOS looking on the Log. Press Command + L. This brings up extra info and extra particulars concerning the period of time nonetheless remaining for the set up. It might offer you a greater indication of what information are being put in and the period of time left.
If it seems that the set up hasn’t stalled be affected person and await a number of extra hours.
One key factor to recollect: Apple signifies how a lot time is seemingly left for an set up… Don’t pay this any consideration as a result of it’s NEVER ACCURATE!
Repair 2: Pace up the obtain
It’s not at all times Apple’s servers which can be responsible although. Maybe the problem is at your finish. For instance, perhaps your WiFi connection is poor. We advise that you just strive shifting nearer to the router.
You may discover that issues are faster when you transfer from a Wi-Fi to a wired connection. When you’ve got a Ethernet cable and the mandatory adapter in case your Mac solely has a USB-C port, plug your self straight into the hub. Your obtain shall be a lot sooner over a wired connection.
Learn extra: Easy methods to repair Wi-Fi issues on Mac
Repair 3: Activate Content material Caching
One other factor that you possibly can strive is to regulate Content material Caching.
When the obtain threatened to take a very long time we turned on Content material Caching.
- Go to System Preferences > Sharing.
- Turning Content material Caching.
- Restarting the Mac.
Apparently, Content material Caching reduces bandwidth utilization and hastens set up on supported gadgets by storing software program updates on the pc.
We made positive that the Cache Dimension was limitless – click on on Choices. And we additionally made positive that the choice chosen beside Cache was All Content material.
With these adjustments in place, the obtain was accomplished in half an hour relatively than the ten hours initially anticipated.
Drawback: Stalled macOS replace
Typically, if there’s an issue along with your software program set up it’ll get caught on the updating display screen, displaying an Apple emblem with a standing bar displaying the progress because the software program is loading. There could also be what folks discuss with as a ‘spinning seaside ball’.
Alternatively, you may even see a white, gray or black display screen. On many Macs the display screen could also be so darkish that you just may not even be capable of inform if the Mac is turned on – transfer your ear near the pc to see when you can hear it whirring away.
Repair 1: Give it time
If the Mac remains to be working (i.e. you may hear it whirring) you shouldn’t forcibly reboot the Mac. When you interrupt the set up course of you possibly can probably lose your knowledge. It’s one motive why it’s really helpful that you just again up your Mac prior to installing new software program.
Repair 2: Use Protected Mode
If ready isn’t getting you anyplace you possibly can attempt to obtain and set up utilizing Protected Mode.
The way you entry Protected Mode is dependent upon whether or not your Mac is powered by Intel or an M1 or M2 collection chip.
For M1/M2 Macs: To entry Protected Mode press and maintain the facility button till you see the startup choices seem > Select your startup disk > Press and maintain Shift and click on Proceed in Protected Mode > Launch the Shift key > open App Retailer, find the macOS replace and obtain it whereas in Protected mode > reboot your Mac earlier than putting in.
For Intel Macs: Press the facility button and maintain down the Shift key to start out the Mac up in Protected Mode > Wait whereas the Apple emblem seems, after which, when the login window seems launch the Shift key > As soon as your Mac is working open the Mac App Retailer, find the macOS replace and obtain it whereas in Protected mode > earlier than putting in reboot your Mac.
Right here’s tips on how to use Protected Mode on a Mac.
Drawback: macOS replace received’t obtain
Another excuse it’s possible you’ll not be capable of obtain a macOS replace is that you just don’t have sufficient free area in your Mac.
We at all times advocate that you just don’t try to put in an replace to macOS you probably have lower than 20GB of area free. When you attempt to set up with out satisfactory area obtainable your Mac might battle with the set up – the truth is macOS updates up to now few years have weighed in at simply over 12GB, so that you’ll want all of the area you may get!
You’ll see under that even 20GB area wasn’t adequate when it got here to putting in macOS Large Sur. We truly wanted 35GB obtainable when it got here to doing the set up. In order that’s greater than 45GB free area required earlier than you even begin. When you’ve got a 128GB Mac this could be a notably difficult scenario.
Repair 1: Make area
We provide recommendation on making more room in your Mac right here:
Easy methods to free area on a Mac. You might for instance delete outdated emails and textual content messages, or find outdated Time Machine backup information out of your Mac and delete them.
One fast method to unencumber area is to delete the pictures related to the Messages you’ve acquired in your Mac. You are able to do this by clicking on the Apple Emblem > About this Mac > Handle after which selecting Messages and deleting as many pictures and movies as you may.
You might additionally strive an app similar to CleanMyMac X to delete caches and different issues out of your Mac. We have now an article the place we clarify tips on how to use CleanMyMac. When you’d relatively not pay we run by way of Easy methods to delete Different storage on the Mac, Easy methods to delete System storage on a Mac, and Easy methods to delete Cache on a Mac.
To test how a lot area you’ve go to Apple menu > About this Mac > Storage and wait will the Mac calculates how a lot is used and the way a lot is obtainable.
Repair 2: Obtain from the Mac App Retailer
You may assume it’s important to stick with downloading the brand new software program through Software program Replace, however you may seize the obtain through the Mac App Retailer.
For instance, you may obtain macOS Sonoma, macOS Ventura and macOS Monterey. We have now hyperlinks to all variations of macOS right here: Easy methods to get outdated macOS.
Repair 3: Obtain the software program from Apple’s web site
When you’re having issues downloading a degree replace (not a very new model) through Software program Replace or Mac App Retailer, you should utilize Apple’s web site as a substitute. You’ll find the most recent macOS updates right here. To search out any software program replace on the positioning, simply seek for it.
Drawback: macOS received’t set up errors
Maybe you managed to obtain Sequoia (or another macOS replace) after which discovered that it wouldn’t set up. This occurred to many individuals when trying to obtain Large Sur in November 2020. They noticed an error message suggesting that “Set up failed: error occurred whereas putting in the replace”, we’ll run by way of that instance earlier than another error messages we’ve seen up to now.
Error: Improve runs out of area and fails
In some instances, the macOS Large Sur installer wasn’t checking that there was adequate area obtainable earlier than performing the set up. In consequence, some Mac customers have been discovering that their Macs have been unable to finish the set up earlier than they ran out of area.
In 2020 this explicit drawback was addressed in an replace to Large Sur. Learn: Large Sur 11.2.1 (v2) fixes Mac set up challenge.
Previous to that replace, the most effective answer was to do a clear set up of Large Sur, so which may be the case ought to the identical factor occur with the Sequoia replace.
Error: “Set up failed error occurred whereas putting in the replace”
One of many largest issues with Large Sur was that the installer would establish that there wasn’t sufficient area obtainable earlier than it ran.
For the reason that macOS Large Sur set up required round 48.5GB free area–that’s 35.5GB plus one other 13GB for the installer itself–lack of area was fairly a typical drawback amongst these with 128GB Macs (which is the issue we encountered).
With the Large Sur replace, when you noticed the error message: “Set up failed: error occurred whereas putting in the replace” you weren’t alone. There have been a number of studies of individuals having difficulties downloading Large Sur. The truth is, we skilled this precise drawback with our try to obtain and set up Large Sur.
Error: “There’s not sufficient free area on the chosen quantity to improve the OS”
Even with the Large Sur Installer downloaded on our Mac in 2020, we have been unable to put in it as a result of it wanted a further 14GB of area with a view to set up on the Mac. That was along with the 12GB already being utilized by the installer. Since our Mac on the time solely had 128GB area this was a problem.
Repair 1: Make area
The plain answer to the problem above is to create space. We provide a lot of recommendation for methods to unencumber area on a Mac, and we additionally handle Easy methods to delete Different storage in your Mac and Easy methods to delete system on the Mac individually.
In 2020 when confronted with this drawback we armed ourselves with CleanMyMac X to delete cached information and different superfluous knowledge, after which blitzed the pictures and movies related to our Messages. In the long run we managed to get the additional 15GB we would have liked.
Repair 2: Do a clear set up
Doing a clear set up could possibly be one method to get sufficient area for the set up since you can be wiping your Mac earlier than you start – after all meaning you would want to again up your Mac first.
Error: “The replace bundle has been deleted”
One other 12 months and one other macOS set up battle! Whereas trying to obtain Catalina in 2019 we noticed an error message indicating: “The replace bundle has been deleted since being downloaded from the Apple Software program Replace server”.
Initially, we assumed that this meant that Apple had withdrawn the software program, however on additional investigation, it appeared that it was associated to a problem with our community.
Repair 1: Cease bandwidth battles
Evidently this time it was a case of there being too many Apple gadgets on our community inflicting an excessive amount of competitors for bandwidth. We stopped streaming radio, turned off different gadgets, and moved our Mac nearer to the router. If we’d have had an Ethernet cable useful we’d have used that. Both manner, it mounted the issue for us that point.
In case your Mac seems to have frozen throughout the set up, it’s price listening to your Mac for indicators of life (you might be able to hear whirring) and following the under recommendation.
Drawback: Mac freezes throughout set up
When you’re optimistic that the Mac isn’t nonetheless engaged on updating your software program then run by way of the next steps:
1. Shut down, wait a number of seconds, then restart your Mac
Press and maintain the facility button to close down and begin your Mac again up.
2. Go to System Settings > Software program Replace
Or, in case you are on an older macOS model, go to System Preferences, or, even older: the Mac App Retailer and open Updates.
It’s best to discover that the replace/set up course of carries on from the place it left off.
3. Test the Log display screen to see if information are being put in
When the progress bar seems, press Command + L once more to test the Log display screen and guarantee information are being put in. If the Log display screen exhibits that nothing is occurring transfer on to the following step.
4. Strive putting in a Combo replace
As we talked about earlier, Apple hosts software program on its web site, so you may obtain it from there in case you are having issues with the standard methodology.
There’s good motive to get your software program from Apple’s web site when you’re encountering issues: the model of the software program obtainable from Software program Replace or the Mac App Retailer will solely embrace the information essential to replace your Mac.
When you go to Apple’s assist web site yow will discover a Combo updater which incorporates all of the information required to replace the macOS. This model of the replace will exchange all of the system information and thereby make sure the replace is full.
5. Reset the NVRAM
If Protected Mode doesn’t work, restart the Mac and maintain down Command, Choice/Alt, P and R. This can reset the NVRAM. Wait till the pc restarts and wait to see if it begins updating.
For extra info learn
Easy methods to reset the PRAM/NVRAM right here.
6. Use Restoration Mode to reinstall macOS
As a remaining possibility you possibly can restart the Mac in Restoration Mode. On a M1/M2 Mac enter Restoration mode by urgent and holding the facility button whereas your Mac begins up and proceed to press and maintain the button till you see a startup choices window seem with an Choices icon. Then choose Choices and click on Proceed. On an Intel Mac maintain down Command + R at startup.
There are a variety of choices to select from in Restoration. You might recuperate your Mac out of your final Time Machine backup, or carry out a disk restore – however we advocate selecting the Set up new OS possibility. We have now a separate tutorial on tips on how to reinstall macOS utilizing Restoration Mode.
When it reinstalls macOS, your Mac will exchange all of the Apple system information overwriting any problematic ones which may be contributing to this error – hopefully. This replace received’t embrace the most recent model of the software program so after performing the replace, test Software program Replace and apply the most recent macOS replace.
7. Set up the OS from an exterior drive
When you’re nonetheless having points with the set up you possibly can strive putting in the OS from an exterior drive. Learn this tutorial to search out out tips on how to create a bootable installer and set up macOS from an exterior drive.
8. Run Disk Utility when you’ve up to date
Whenever you lastly get the software program up and working we advise that you just run Disk Utility to appropriate any points that may have prompted the issue within the first place.
Previous issues updating macOS
It’s sadly the case that when Apple launches a brand new model of macOS some Mac customers undergo from points following the replace, these points are inclined to have an effect on older Macs greater than newer Macs.
It’s normally the case that Apple will rapidly handle these points through an replace, so it might be obligatory to attend for macOS 14.1 to reach, but when that’s no good for you have a look under to see in case your challenge is being skilled by others and the way they’re tackling the issue.
Bricked Macs
Again in 2021, some Mac customers discovered that Monterey bricked their Mac. This challenge hit Intel-based fashions with a T1 and T2 chip, which drives the System Administration Controller (SMC) and Contact ID sensors in some Intel Macs.
That drawback was associated to the firmware and the advised repair was to revive the Mac’s firmware. Nonetheless, that wasn’t a easy repair as a result of the rescue process for T2 Macs, as outlined in an Apple doc right here, required a second Intel Mac, from which the broken pc could possibly be provided with new firmware for the T2 processor through the Apple Configurator 2 app. It was much more sophisticated for T1 Macs and will have concerned a visit to an Apple Retailer.
Reminiscence administration drawback
With the arrival of Monterey got here studies {that a} reminiscence administration bug was inflicting some Macs to expire of free reminiscence. Customers noticed the warning: “Your system has run out of software reminiscence.” The bug appeared to have an effect on each new and outdated Macs, relatively than being restricted to only Apple Silicon or Intel machines.
Those that encountered that bug advised that force-quitting purposes or rebooting the Mac mounted it.
USB points
With macOS Monterey in 2021, there have been studies of a drawback with USB 3.0 ports – primarily affecting hubs, but in addition some USB peripherals didn’t work correctly after the improve.
On this case, the issue appeared to largely have an effect on computer systems that featured Apple’s M1 chip, however there have been additionally studies of Intel Macs being affected.
Learn subsequent: Easy methods to repair a frozen Mac. We even have a full information to fixing among the commonest Mac points. Plus we focus on the whole lot it is advisable to learn about getting Apple merchandise repaired.