This weblog explores the advantages of modernizing and constructing clever apps via real-world examples, demonstrating how organizations have boosted velocity and effectivity utilizing Microsoft Azure’s complete suite of instruments and providers. We hope these buyer success tales encourage you to not solely set off by yourself Azure AI journey, but additionally discover the newly launched Plans on Microsoft Study particularly designed for constructing and modernizing AI apps.
On this new age of AI, companies throughout industries are recognizing the facility of clever apps to drive innovation and preserve a aggressive edge. By harnessing cloud-native applied sciences and AI-powered instruments, corporations are modernizing their functions, creating new experiences for his or her customers, and creating new income streams. This weblog explores the advantages of modernizing and constructing clever apps via real-world examples, demonstrating how organizations have boosted velocity and effectivity utilizing Microsoft Azure’s complete suite of instruments and providers. We hope these buyer success tales encourage you to not solely set off by yourself Azure AI journey, but additionally discover the newly launched Plans on Microsoft Study particularly designed for constructing and modernizing AI apps.
Azure AI is reworking enterprise throughout sectors
Modernizing apps is an important step for organizations aiming to remain related in a fast-evolving AI panorama, as legacy apps typically battle to satisfy fashionable efficiency, scalability, and safety requirements. In actual fact, a 2024 Forrester examine discovered that one in 4 enterprise determination makers stated their group experiences digital platform failures due to their modernization challenges.
By refactoring or re-platforming legacy apps with cloud-native Azure instruments, companies can unlock improved flexibility, quicker improvement cycles, and extra environment friendly operations. In accordance with the Forrester examine, 89% of determination makers surveyed stated their agency plans to extend or a minimum of preserve their present software modernization investments over the subsequent yr to attain key priorities and handle modernization gaps.
Azure gives a complete set of instruments and providers to allow companies to construct new software and modernize current app and knowledge property, with an clever software platform, cloud-scale databases, Azure AI Providers, and Azure Machine Studying. These allow the creation of clever apps that leverage real-time, cloud-scale knowledge and superior analytics. Cloud-native apps on Azure profit from options corresponding to auto-scaling, microservices, and steady integration and steady supply (CI/CD) pipelines, guaranteeing excessive efficiency and cost-effectiveness.
Let’s meet among the many Azure prospects who haven’t solely been in a position to differentiate their enterprise out there and speed up product innovation by constructing new, AI-powered clever apps, but additionally talent their groups with the most recent studying assets from Azure designed for adopting AI functions.
ASOS: Leveraging AI for personalised vogue suggestions
ASOS, a worldwide on-line vogue retailer, leveraged Azure AI Studio to revolutionize its buyer expertise by creating an AI-powered digital stylist that might interact with prospects and assist them uncover new developments.
Having a conversational interface choice will get us nearer to our objectives of absolutely partaking the client and personalizing their expertise by displaying them essentially the most related merchandise on the most related time.
—Cliff Cohen, Chief Know-how Officer, ASOS
Azure AI Studio enabled ASOS to quickly develop and deploy their clever app, integrating pure language processing and pc imaginative and prescient capabilities. This showcases Azure’s capacity to assist cutting-edge AI functions within the retail sector, driving enterprise progress and buyer satisfaction.
CarMax: Revolutionizing customer support with Azure OpenAI
CarMax, a number one United States used automotive retailer, utilized Azure OpenAI Service to create an AI-powered analysis assistant. This revolutionary software streamlined the car-buying course of, offering prospects with prompt, correct info and enhancing total satisfaction.
“Our preliminary aim was buyer overview summaries for five,000 automotive pages, and we figured that utilizing our current handbook course of it will have taken about 11 years of content material technology. With OpenAI Service, we hit that aim in only a few months.
—Sean Goetz, Director, Software Techniques, CarMax
The implementation of Azure OpenAI Service allowed CarMax to course of huge quantities of automotive knowledge effectively, demonstrating Azure’s functionality to deal with advanced, industry-specific AI functions. This case highlights the potential of AI-powered apps to rework conventional enterprise fashions and improve buyer experiences.
Ally: Empowering personalised banking with Azure
Ally Financial institution is a digital-first monetary establishment that used insights from Azure AI to assist prospects handle their funds extra successfully whereas streamlining the financial institution’s operations. By deploying clever apps via Azure, Ally launched personalised banking providers, providing personalized suggestions based mostly on consumer conduct and monetary patterns.
“The aim was to liberate associates to actually give attention to the client and assist that customer-obsessed mentality they’ve.
—Wendy Dempsey, Government Director of Buyer Expertise, Ally
This implementation showcases Azure’s power in supporting AI functions within the extremely regulated banking sector, balancing innovation with safety and compliance.
TomTom: Optimizing real-time mapping with Azure
TomTom, a worldwide chief in location know-how, turned to Azure to modernize its map-making processes. By constructing clever, cloud-native apps with Azure AI and Azure Knowledge Providers, TomTom improved the accuracy and velocity of its real-time mapping providers. The mixing of Azure AI providers allowed TomTom to course of huge quantities of geospatial knowledge effectively, demonstrating Azure’s scalability and efficiency in dealing with data-intensive AI functions.
[Together with Azure,] we have now developed TomTom Orbis Maps, that are constructed on TomTom’s AI-based mapping platform, and TomTom Digital Cockpit, an in-vehicle digital infotainment answer with cloud analytics.
—Paul Hesen, Vice President of Product Administration, TomTom Group
With Azure, TomTom considerably elevated the effectivity of its mapping operations, decreasing response occasions for driver queries from 12 seconds to as little as 2.5 seconds in a matter of months. This allowed the corporate to ship quicker, extra exact location providers to its international consumer base, enhancing each productiveness and buyer belief.
KPMG Australia: Automating audits with Azure AI
KPMG Australia used Azure AI to combine clever apps into their audit course of. By leveraging Azure’s pure language processing (NLP) capabilities, KPMG constructed an answer referred to as KymChat that automates doc evaluation and enhances knowledge extraction. This transformation diminished the time required for auditing duties, enhancing each accuracy and effectivity.
We had expertise with Azure Cosmos DB, which gave us confidence in its potential capabilities, however Microsoft’s assist for vCore was instrumental in guaranteeing clean operations as we elevated the scope and capabilities of KymChat.
—Robert Finlayson, Senior Product Supervisor, KPMG Australia
With Azure AI, KPMG considerably improved the productiveness of its auditors, releasing them from labor-intensive, repetitive duties. The hassle not solely sped up the audit course of but additionally elevated the standard of insights offered to shoppers, showcasing the facility of clever apps in skilled providers.
Manulife: Accelerating innovation with Azure Kubernetes Service
Manulife, a number one monetary providers group, leveraged Azure Kubernetes Service (AKS) to speed up the event and deployment of revolutionary apps. By modernizing its legacy methods with Azure Kubernetes Service, Manulife was in a position to create cloud-native, containerized apps that streamlined operations and improved scalability.
With Azure, our prospects can submit extra documentation on-line, and we are able to then use doc evaluation to extract info and conduct processing to speed up workflows, guarantee accuracy, and enhance consumer experiences.
—Len van Greuning, Chief Info Officer, John Hancock (as Manulife is thought in the USA)
Azure’s sturdy infrastructure enabled Manulife to scale back operational complexity and enhance speed-to-market, enhancing its capacity to innovate in a aggressive {industry}. The modernization with AKS empowered Manulife to stay agile and responsive, driving increased productiveness and delivering higher providers to its prospects.
H&R Block: Enhancing doc processing with Azure Type Recognizer
In search of to revolutionize its doc dealing with, international tax providers large H&R Block turned to Azure Type Recognizer for a cutting-edge answer. By constructing an clever app that automates the extraction of key knowledge from tax paperwork, H&R Block diminished the time and handbook effort concerned in doc dealing with. The AI-driven answer considerably elevated accuracy whereas rushing up the general tax preparation course of.
Machine studying frees up the valuable time we have now with the consumer to really have richer conversations about their monetary wants and aspirations, past the speedy activity of guaranteeing the perfect tax final result for the present yr.
—Aditya Thadani, H&R Block’s vp.
Via Azure’s clever providers, H&R Block modernized its operations, enhancing each productiveness and consumer service and classifying greater than 30 million tax paperwork a yr. The answer has allowed the corporate to deal with extra shoppers with higher effectivity, offering a quicker, extra correct tax submitting expertise.
Begin innovating right this moment with Azure AI Providers
These buyer success tales illustrate how modernizing with Azure can ship enhanced consumer experiences, drive innovation, and considerably increase operational effectivity in a safe, extremely obtainable surroundings. Write your personal success story with cloud-native app improvement and attempt Azure AI Providers at no cost by visiting our homepage.