At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Monitor for FY24.
This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our objective with these enhancements is to arm our companions with essentially the most superior troubleshooting strategies and the great know-how required to beat the challenges of in the present day’s technological setting. Let’s dive into the main points of what Assist Enablement at Black Belt appears like:
Stage 1: Foundational Assist Abilities
Stage 1: Foundational Assist Abilities
- Self-Diagnosing Points: Be taught to establish and troubleshoot widespread issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Assist observe of the Cisco Black Belt Academy covers arrange and handle Sensible Accounts, in addition to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
- How one can Have interaction TAC: Grasp the method of successfully participating with TAC for extra complicated points.
Stage 2: Intermediate Assist Strategies
- Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
- Primary Troubleshooting: Construct foundational troubleshooting abilities to deal with widespread technical points.
- Finest Practices: Be taught the most effective practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Have interaction with interactive demo labs to strengthen studying by means of sensible software.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting strategies for complicated architectural points.
- Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and programs.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise by means of Seize the Flag (CTF) missions that simulate real-world situations.
The refreshed Assist Monitor content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the most recent expertise tendencies and sensible insights, we be certain that our companions are well-equipped to ship distinctive assist and keep easy operations for his or her prospects.
Go to the Black Belt Academy in the present day to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to sort out any problem that comes your method.
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