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In terms of enterprise {hardware}, reliability and repairability have at all times been in rigidity. In 2025, Macs are dearer to restore (and tougher) than ever earlier than, because of tighter integration, solid-state elements, and the regular transfer to customized silicon. In my expertise, these repairs are occurring far much less usually, so it begs the query: Is that an issue?
About Apple @ Work: Bradley Chambers managed an enterprise IT community from 2009 to 2021. By means of his expertise deploying and managing firewalls, switches, a cell system administration system, enterprise grade Wi-Fi, 1000s of Macs, and 1000s of iPads, Bradley will spotlight methods wherein Apple IT managers deploy Apple units, construct networks to help them, prepare customers, tales from the trenches of IT administration, and methods Apple might enhance its merchandise for IT departments.
The tip of simply repairable Macs
Fifteen years in the past, it was regular to crack open a MacBook, swap out a spinning arduous drive, and double the RAM with out blinking. Battery replacements have been quick, and logic boards weren’t soldered in like they’re now. If one thing broke, it was pretty straightforward to repair. If a tough drive failed, you changed it with a $80 swap from Amazon. Should you wanted extra reminiscence, you acquire it and popped it in, solely needing to take away the underside of the case.
These days are over.
A 2025 Mac is just not constructed for screwdriver entry. Repairs can virtually at all times exceed the price, the place it is smart to work on it. A logic board alternative can price as a lot as a brand-new laptop computer. From a pure restore standpoint, the numbers not often work out to rebuy.
Reliability has by no means been greater
I’ve managed Macs within the office for practically 20 years. I beloved the times of straightforward {hardware} upgrades of a tough drive or swapping a prime case, however I don’t miss them. I’d not return. The {hardware} has matured to a spot the place, for probably the most half, it simply works 12 months after 12 months so long as you don’t drop it or spill one thing on it. That’s the largest subject now. {Hardware} failure is uncommon. Bodily injury is the primary reason for service tickets.
As we moved from spinning platter drives to SSDs and flash storage mixed with Apple Silicon, the variety of issues I’ve seen has dropped considerably. These machines run cooler, have fewer transferring elements, and trigger fewer complications.
It’s all tradeoffs
I absolutely help the right-to-repair motion, however that doesn’t imply we must always overlook progress on reliability. The Mac has moved into the identical class because the iPhone and iPad. The {hardware} is rock strong. Failure charges are rounding errors except the system suffers bodily or liquid injury. Sure, Macs are tougher to repair, however the actuality is that they not often want fixing. One factor I’d love by no means to swap/restore once more is a trackpad.
In a remote-first work world, IT can not ask the person to crack open the case or drop it off on the workplace if a Mac goes down. The one actual answer is to drop ship a alternative and determine the restore later. That is the place reliability issues greater than ever.
When Macs keep operating, customers keep working. When a tool breaks, it usually results in misplaced time and logistical complications. Even the Genius Bar repairs will not be what they was. More often than not, a Mac is shipped to the Apple restore depot relatively than being mounted on-site, which provides days to the method, even for primary points.
Wrap up
Should you skimmed, no downside. The TL;DR is that Macs have by no means been tougher or dearer to restore, however that’s a workable answer as a result of reliability has by no means been greater. Even when the Mac was as repairable because it was in 2010, the world operates in another way at present. IT wants dependable Macs, and staff usually aren’t at all times close to an workplace for {hardware} repairs.
Apple @ Work is solely delivered to you by Mosyle, the one Apple Unified Platform. Mosyle is the one answer that integrates in a single professional-grade platform all of the options essential to seamlessly and mechanically deploy, handle & shield Apple units at work. Over 45,000 organizations belief Mosyle to make tens of millions of Apple units work-ready with no effort and at an reasonably priced price. Request your EXTENDED TRIAL at present and perceive why Mosyle is all the pieces you might want to work with Apple.
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