Cisco Stay in Amsterdam was unimaginable in some ways, together with the vitality and give attention to AI and the best way to seize the chance. It was high of the agenda in each dialog and each session, together with one which I had the nice pleasure of delivering on middle stage with Carlos Pereira, Fellow & Chief Architect, Buyer Expertise at Cisco.
Give attention to worth
Certainly one of my key takeaways is that we should not view AI as a magic resolution or the one resolution. As IT leaders, it’s crucial that we give attention to delivering enterprise worth, on figuring out the use circumstances that make sense and can ship return on funding.
And one of the crucial compelling use circumstances for AI is in customer support, and I used to be delighted to speak our viewers by a number of the enhancements we have now pushed in our personal Technical Help Heart (TAC), utilizing AI. They embrace self-service assist with our AI Assistant and predictive {hardware} failure evaluation and remediation – all totally automated!
Carlos stepped up the tempo speaking us by a number of the further use circumstances we have now recognized in CX, together with utilizing agentic AI to allow hyper-automated provisioning and defending in opposition to ever-expanding cyber threats. He supplied insights on the extra dangers that utilizing AI can introduce to your infrastructure and the best way to mitigate these. And a few crucial steering on how to make sure you obtain ROI. You may entry the video replay and the presentation from our session, Accelerating Infrastructure Modernisation and Execution Methods for AI now!
As well as, the remaining recorded periods from Cisco Stay in Amsterdam might be posted in the On-Demand Library by March 3. Remember to bookmark the location and atone for any recorded periods you will have missed.
My deepest gratitude
I wish to prolong a heartfelt thanks to everybody who made Cisco Stay 2025 in Amsterdam an unforgettable occasion. This contains our prospects, companions, audio system, and the Cisco Buyer Expertise and Cisco groups. Your enthusiasm, presence, and ongoing suggestions encourage us to maintain innovating and to maintain “Going Past.”
Thanks for being a part of this journey. I stay up for persevering with our collaboration as we form the way forward for expertise collectively. Please share your ideas on the occasion within the feedback part under!
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