Increasing its deliberate suite of AI brokers, Adobe launched the brand new Product Assist Agent, supposed to simplify troubleshooting and help case administration within the Adobe Expertise Platform for managing buyer experiences.
Introduced June 4 and powered by the now-available Adobe Expertise Platform Agent Orchestrator, the Product Assist Agent is meant to lighten operational troubleshooting by offering in-the-moment steering and case administration throughout the AI Assistant conversational interface. When a person asks for assist with making a help ticket, the brand new Product Assist Agent gathers related contextual information from logs, metadata, person session information, and different sources, to pre-fill the help case. The person can view and approve the case earlier than submitting it.
As a part of its enlargement of AI brokers, Adobe has additionally introduced the overall worldwide availability of its Knowledge Insights Agent. Constructed on Adobe Expertise Platform Agent Orchestrator, the Knowledge Insights Agent permits customers to question information instantly utilizing natural-language questions resembling “What channels drove essentially the most conversations final week.” The agent then builds and delivers a visualization within the Evaluation Workspace with Adobe Buyer Journey Evaluation. Adobe has additionally introduced upcoming brokers to help account qualification, information engineering, website optimization, and workflow optimization.