Healthcare firm Kaiser Permanente is coping with a system outage that’s forcing its hospitals and pharmacies to fill out prescriptions with pen and paper — and is slowing down companies at different components of the corporate, too.
“Kaiser Permanente is presently experiencing community interruptions, at one in all our knowledge facilities, which is impacting a few of our functions,” Kaiser Permanente spokesperson Kathleen Campini Chambers says in an announcement to The Verge. “All of our medical amenities are operational. Nonetheless, members could also be going through delays in sure companies akin to lab, radiology, and pharmacy on-line and in our amenities. We deeply apologize for the inconvenience. Our technical groups are working to resolve the problem as rapidly as potential. Members can go to kp.org for updates.“
The corporate can also be displaying alerts on its regional web sites, together with for Northern California and Oregon / SW Washington. “At the moment, you could not be capable of entry some options on our website, together with e-visits, billing, message heart, and data,” Kaiser Permanente says.
One Verge staffer noticed the issues firsthand at this time whereas attempting to get a prescription crammed at a Kaiser hospital pharmacy. They stated all of the pharmacy’s programs have been down, together with cost terminals, and that the pharmacists needed to fill out a point-of-sale kind to fill the prescription. Staffers on the pharmacy warned about lengthy wait instances, saying it may take an hour to fill a easy prescription.
A thread on Reddit additionally contains experiences of points from locations like Southern California and Maryland. Kaiser Permanente has additionally been replying to customers on X, saying that it’s “conscious of the system outages” and that it’s “working to revive companies as quickly as potential.”
Replace, Might twenty eighth: Added assertion from Kaiser Permanente.