AI is revolutionizing how groups develop merchandise. On this weblog we’ll introduce a set of prompts you should utilize to know your customers, put together to interview actual customers, generate a product backlog, add acceptance standards, and consider your individual person tales.
All through this weblog, I’ll use a constant instance so you possibly can see how outcomes from one immediate feed into the following. For our instance, let’s think about our workforce is creating a brand new product for valet-attended parking garages. We’ll validate our product by promoting initially to impartial parking garages resembling at boutique resorts.
For the examples right here, I will probably be utilizing ChatGPT’s GPT 5.2 Considering mannequin.
Constructing a Persona
It stays crucial for groups to know a product’s customers and prospects by interviewing, surveying, and observing them. A workforce can complement these interactions by coaching an AI on what’s been discovered after which interacting with a user-proxy AI. Staff members might, for instance, ask their user-proxy AI questions resembling:
- What do you consider this function?
- How usually would you employ this function?
- What might make this function extra helpful?
- Which of those options would you discover extra helpful?
- Would you be prepared to pay for this function?
The final type of our immediate to create a persona is:
Our product is [product description]
Construct me a persona of [ persona description]. Record their hopes, issues, emotional triggers, and choice standards for selecting our product.
Right here’s what I used for the parking valet app:
Our firm is creating software program for valet-attended parking garages. To validate our product we'll promote initially to impartial operations resembling boutique resorts.
Construct me a persona of the proprietor or supervisor of such a parking storage. Record their hopes, issues, emotional triggers, and choice standards for selecting our product.
The Outcomes
I used to be given a persona, Carlos Martinez, who owns and operates a valet-attended storage with 80–200 areas at a boutique lodge. Carlos has 10–25 years in parking and hospitality. He has a workforce of 5–25 valet attendants, who’re a mixture of full-time and high-turnover part-time employees.
The purpose about high-turnover part-time employees is an perception I may need neglected. I take into consideration a lodge I go to usually: there are 4 attendants I see each journey, and I’d acknowledge them away from the lodge. The opposite attendants blur collectively. I guess they’re the high-turnover part-time ones.
You’ll be able to view the total persona description within the popup under.
I notably like seeing our persona’s hopes and aspirations. My persona is such that I at all times wish to get proper right down to what a person wants, however understanding their hopes and aspirations is useful. There have been just a few issues on this persona I may not have recognized by myself:
- Decreasing the dependency on one “supervisor who is aware of every thing”
- Win or renew lodge contracts extra simply (I may need considered this later however I’d have been initially too centered on working the storage to have considered Carlos’s large concern: renewing the lodge’s contract with him)
- Predictable labor prices. If our product contains the proper analytics, we will undoubtedly assist with this function I may not have considered.
Interviewing the Persona
As soon as AI has created the persona, inform it:
Please act as [persona name] and let me interview you.
You’ll be able to see an excerpt of my interview with Carlos.
The downloadable immediate pack contains some pattern questions I’ve discovered helpful you should utilize to get began.
An Interview Information for Actual Customers
You may also use AI to organize interview questions of actual customers or prospects who match a persona. To try this, I take advantage of this immediate:
I plan to interview some precise customers who match this persona. Please put together an interview information I can use.
Embody key factors I ought to make initially about confidentially, time dedication, function, and that there aren't any proper or flawed solutions.
Establish questions I can ask concerning the present course of and ache factors with it. As applicable, embody appropriate follow-up questions that probe for extra depth.
Embody questions that may assist me perceive their desired future state together with objectives and success standards.
Embody questions on constraints (regulatory or different) that I ought to ask.
Lastly, embody questions or statements I can use to wrap up the session.
You’ll be able to see the interview information for the owner-operator of the valet-attended parking storage. I’ve ready effectively over 100 of such interview guides over time. this makes me understand how a lot better ready I might have been had AI been obtainable.
Writing Consumer Tales
On an agile undertaking, we finally wish to get to the extent of writing particular product backlog gadgets, sometimes person tales and job tales. To try this, we’ll use this immediate:
You're a enterprise analyst chargeable for writing clear, high-quality person and job tales.
Every person story should strictly observe this precise format:
As a [USER ROLE] I would like [WHAT] in order that [WHY].
Every job story should strictly observe this format:
When [SITUATION], I wish to [MOTIVATION] so I can [EXPECTED OUTCOME].
Every person and job story should fulfill the INVEST standards as follows:
- Impartial: one function or want per story.
- Negotiable: open to dialogue, keep away from overly detailed options.
- Helpful: clearly advantages the person or enterprise.
- Estimable: scoped effectively for effort estimation.
- Small: completable inside one dash.
- Testable: indicate verifiable outcomes (acceptance standards not required).
Use clear, concise language appropriate for agile improvement groups.
Produce tales within the precise format under with no numbering, bullet factors, commentary, or clean strains.
Select between person and job tales for every want as applicable.
Don't deviate from these codecs or add the rest.
The product is [describe the product].
Give attention to this practical space of the product: [describe a subset of the product].
Your job is to generate as many tales as wanted to for [attach a persona PDF or name the persona].
The vast majority of this immediate gives steerage on what person and job tales are, describes the INVEST standards of fine tales after which instructs the AI to supply tales with out further data or formatting. This permits them to be simply copied and imported right into a backlog administration system.
The previous few strains of the immediate are the place issues get attention-grabbing.
Product Description
Describe the services or products being developed. You’ll be able to alter the immediate to incorporate this as a file you probably have an in depth description.
Useful Space
Instruct the AI to give attention to a subset of the product. In case you’re creating a phrase processor, for instance, you would possibly give attention to printing. The method will be repeated for every space of the product.
Persona
Lastly, point out the persona (or person position) for whom you wish to write tales. In case you created the persona within the AI chat, you possibly can simply identify the persona (e.g., “for Carlos”).
Nevertheless, because you’ll probably repeat this course of, it’s helpful to avoid wasting the persona description in a file and add the file.
Tales for the Valet Parking Instance
For our ongoing parking valet instance product, right here’s how I crammed within the final a part of the immediate:
You're a enterprise analyst … [same as above]
The product is a brand new software program product to be bought to valet-attended parking storage proprietor/operators. To validate our product, we'll initially promote it to impartial operations resembling boutique resorts.
Your job is to generate as many tales as wanted for the persona connected.
I didn’t instruct the AI to give attention to a subset of the storage proprietor/operator’s wants on this case. I felt just like the proprietor’s wants had been sufficiently small I might let the AI sort out all of them. Right here’s what I obtained:
- When automobiles are dropped off by company, I would like every handoff recorded clearly so I can scale back disputes about accountability.
- As an owner-operator I would like proof of auto situation at drop-off in order that I can defend the enterprise from false injury claims.
- When a valet retrieves a car for a visitor, I would like the retrieval time tracked so I can monitor visitor wait instances.
- As an owner-operator I wish to know which valet dealt with every car in order that I can maintain employees accountable if points come up.
- When peak check-in or check-out intervals happen, I would like the drop-off and retrieval course of to remain quick so I can meet lodge service expectations.
- As an owner-operator I would like visibility into automobiles presently in valet custody in order that I can reply lodge or visitor questions confidently.
- When a visitor reviews an issue throughout pickup, I would like entry to a transparent file of the car’s historical past so I can resolve the problem shortly.
- As an owner-operator I would like the drop-off and retrieval workflow to be easy for valets in order that new or momentary employees can use it accurately.
- When I’m not on-site, I wish to see what automobiles are being dropped off and retrieved so I can really feel in charge of operations remotely.
You’ll be able to see the immediate gave AI sufficient element that it might accurately fluctuate between person and job tales. It selected job tales when a set off or state of affairs was extra vital than the particular person performing a narrative. For instance when automobiles are dropped off and when I’m no on-site.
Including Acceptance Standards
I choose including acceptance standards as a separate step after I’ve tales for one a part of the product. AI can simply add these as a easy bulleted record or in Gherkin format (given-when-then).
I discover the simplicity and terseness of a easy record preferable once I’ll evaluate the tales with customers. You may also ask AI to transform them into Gherkin format later.
To generate acceptance standards throughout the identical AI session, you should utilize this immediate:
Please add acceptance standards to the tales you wrote expressing them as [just a list][in Gherkin format].
Instance Acceptance Standards
Right here’s the instance acceptance standards as a easy record and in Gherkin format for this story:
As an owner-operator I would like proof of auto situation at drop-off in order that I can defend the enterprise from false injury claims.
Record
- Car situation proof is captured at drop-off
- The proof is related to the right car file
- The proof will be seen after the car is returned
Gherkin
Function: Seize car situation at drop-off
Situation: Document car situation proof throughout drop-off
Given a car is being dropped off by a visitor
When the valet completes the drop-off course of
Then the system captures proof of the car’s situation
And the proof is related to the right car file
Situation: View car situation proof after drop-off
Given a car has been dropped off with situation proof recorded
When the owner-operator views the car file
Then the car situation proof is displayed
And the proof is clearly identifiable as taken at drop-off
Given a injury declare is reported by a visitor
And car situation proof exists from drop-off
When the owner-operator opinions the declare
Then the owner-operator can entry the drop-off situation proof
And the proof features a timestamp indicating when it was captured
Having AI Consider Your Personal Tales
Synthetic Intelligence doesn’t have a monopoly on creativity. So naturally you will have to write down some person or job tales your self. Once you do, it may be useful to have AI consider your tales. You’ll be able to even have AI consider its personal tales–in any case, it’s not excellent.
We’ll have AI consider our tales towards the well-known INVEST standards. These point out that tales ought to be:
- Impartial
- Negotiable
- Valauble
- Estimable
- Small
- Testable
Right here’s the final type of the immediate for evaluating tales:
You're an professional agile coach specializing in person story high quality. Your job is to judge person and job tales towards the INVEST standards under:
- Impartial: Story stands alone with out dependencies.
- Negotiable: Story is open to dialogue and refinement.
- Helpful: Story delivers clear person or enterprise worth.
- Estimable: Effort will be fairly estimated.
- Small: Story will be accomplished inside one dash.
- Testable: Story has clear, verifiable completion standards.
[Optional: Examples of good and bad output are in the attached file.]
For every person story and its acceptance standards
1. Establish solely the INVEST standards that the story does NOT meet.
2. For every unmet criterion, present a concise, particular clarification (1-2 sentences) centered on why the story fails it.
3. Recommend one concrete, actionable change that might make the story absolutely meet all INVEST standards, instantly addressing the unmet factors.
Format your response precisely as follows:
Story: [repeat the story]
INVEST Standards Not Met: [criteria separated by commas]
Rationalization:
Advised Enchancment: [Concrete, actionable change]
Don't present suggestions on standards the story already meets.
Keep away from verbose or generic explanations. Recommend just one centered change.
Listed here are the tales and their acceptance standards:
[Stories followed by their acceptance criteria]
This immediate helps optionally together with a file containing examples of fine and dangerous person tales and acceptance standards. I recommend initially evaluating your tales with out bothering to do that. The outcomes will probably be adequate.
Nevertheless, it’s straightforward to slowly assemble a doc of fine and dangerous examples by including one or two every time you do that. The AI Immediate Pack: Consumer Tales reveals an instance format for the examples.
You’ll be able to see how AI evaluated three of its personal tales.
A Sensible Accomplice, Not a Substitute
AI gained’t change the necessity to speak with actual customers, make judgment calls, or train product sense. What it can do is dramatically scale back the friction between these actions. It helps groups transfer sooner from imprecise concepts to concrete artifacts, exposes blind spots we would in any other case miss, and raises the baseline high quality of our work—particularly when time or expertise is proscribed.
Used effectively, AI turns into a tireless collaborator: one which remembers each persona element, by no means runs out of endurance for rewrites, and may immediately shift from big-picture pondering to express backlog gadgets. The prompts on this weblog will not be meant to be adopted blindly, however tailored, challenged, and refined—identical to any good agile follow.
If there’s one mindset shift to remove, it’s this: don’t ask whether or not AI can change a part of your product discovery or backlog refinement course of. Ask the way it may also help you present up higher ready for the conversations that also matter most—with customers, stakeholders, and your workforce. That’s the place its actual worth lies.
Want Assist Utilizing AI to Speed up Your Staff?
Teaching groups on instruments and approaches like that is what we do. If you wish to talk about how we may also help your workforce incorporate AI into its agile work, let’s speak.
Snapshot
Title: Carlos Martinez
Function: Proprietor–Operator / Basic Supervisor
Enterprise: Valet-attended storage serving a boutique lodge (80–200 areas)
Expertise: 10–25 years in parking & hospitality
Staff: 5–25 valet attendants, mixture of full-time and excessive turnover part-time employees
Tech Savviness: Average – makes use of instruments that “simply work,” skeptical of flashy software program
Shopping for Authority: Remaining decision-maker (typically with lodge GM enter)
Core Actuality of Their Job
Carlos lives within the area between hospitality expectations and operational chaos.
- Company count on luxury-level service
- Workers is usually inexperienced or rotating
- Margins are skinny
- One misplaced key, one broken automobile, or one indignant VIP can destroy a relationship with the lodge
He doesn’t get up enthusiastic about “software program.”
He wakes up enthusiastic about retaining the operation clean, employees accountable, and lodge companions joyful.
Hopes & Aspirations
What Carlos desires—even when he doesn’t at all times say it:
Operational
- Fewer each day fires to place out
- Easy peak intervals (check-in/out, occasions)
- Much less dependency on one “supervisor who is aware of every thing”
Monetary
- Cut back income leakage (missed tickets, money mishandling)
- Decrease insurance coverage claims and disputes
- Predictable labor prices
Fame
- Be referred to as the dependable operator resorts belief
- Win or renew lodge contracts extra simply
- Keep away from embarrassment in entrance of company or lodge administration
Private
- Go house with out late-night telephone calls
- Spend extra time rising the enterprise as a substitute of babysitting it
- Really feel in management of what’s taking place when he’s not bodily there
Key Issues & Fears
These are the emotional landmines your product should keep away from triggering negatively:
Operational Dangers
- “My employees gained’t use it accurately.”
- “It’ll sluggish us down throughout rushes.”
- “If the system goes down, I’m lifeless.”
Monetary Dangers
- Ongoing subscription charges consuming margins
- Hidden prices ({hardware}, coaching, assist)
- Paying for options he doesn’t want
Belief & Change
- “Each software program vendor says they’re completely different.”
- Concern of being the guinea pig
- Previous dangerous experiences with parking or POS techniques
Relationship Dangers
- Lodge complains about visitor wait instances
- Injury disputes with no proof
- Lack of a lodge contract as a result of perceived incompetence
Emotional Triggers (What Makes Him Lean In)
These are highly effective moments the place your product clicks emotionally:
Ache-Based mostly Triggers
- “We misplaced a key final week.”
- “A visitor claims we scratched their BMW.”
- “I can’t inform who’s truly good on my employees.”
- “I wasn’t there and no one can inform me what occurred.”
Aspiration-Based mostly Triggers
- “I would like lodge managers to belief us utterly.”
- “I would like actual visibility with out micromanaging.”
- “I would like proof when one thing goes flawed.”
Reduction Triggers
- “That might save me so many arguments.”
- “That might’ve helped final weekend.”
- “So I wouldn’t need to be on-site on a regular basis?”
How They Consider Software program (Determination Standards)
Carlos doesn’t purchase options — he buys danger discount.
1. Velocity & Simplicity (Prime Precedence)
- Can valets use it with minimal coaching?
- Does it work quick throughout peak instances?
- Is it usable on telephones they have already got?
❌ Complicated workflows = rapid rejection
2. Proof & Accountability
- Images of auto situation
- Time-stamped handoffs
- Clear audit path (who parked what, when)
“When there’s a dispute, can I show what occurred?”
3. Reliability
- Works offline or throughout poor connectivity
- No crashes throughout rush hours
- Robust assist when one thing breaks
“I can’t clarify tech failures to lodge administration.”
4. ROI Readability
He desires to know:
- Will this scale back claims?
- Will it velocity throughput?
- Will it scale back staffing complications?
Even higher should you can say:
“One prevented injury declare pays for this.”
5. Match for Impartial Operations
- Not designed just for large garages
- Pricing that scales fairly
- Doesn’t require IT employees or advanced setup
6. Credibility & Belief Alerts
- Different boutique resorts or comparable operators utilizing it
- References he can name
- Clear understanding of valet workflows (not generic parking speak)
Shopping for Course of (How He Really Decides)
- Triggered by a ache
(injury declare, lodge criticism, employees challenge) - Needs a demo that appears like his operation
- Not a generic enterprise pitch
- Actual valet move, actual constraints
- Asks:
- “How briskly can we be reside?”
- “What if my employees hates it?”
- “What occurs when one thing breaks?”
- Checks belief
- Responsiveness of gross sales/assist
- Willingness to adapt
- Honesty about limitations
- Decides shortly if it feels secure
- Small operators don’t run lengthy procurement cycles
- Emotional confidence issues as a lot as logic
Place Your Product to Win
Converse in outcomes, not options:
- “Cut back injury disputes”
- “Defend your lodge relationship”
- “Know what’s taking place with out being on-site”
- “Designed for actual valet velocity”
Keep away from:
- Over-promising automation
- Enterprise jargon
- Lengthy setup timelines
*Do you employ any software program presently?
Yeah, we do — however I wouldn’t say we love it.
Proper now we’re utilizing a reasonably primary valet system. It handles digital tickets and funds, principally. We additionally nonetheless lean on paper greater than I’d like throughout busy instances as a result of it’s simply sooner and everybody is aware of it.
For injury, actually, it’s a mixture. Typically we take images, typically we don’t. It is determined by who’s working and the way slammed we’re. There’s no constant course of, which is a part of the issue.
From my aspect, I’ll take a look at reviews on the finish of the day or week, however I don’t actually have a reside view until I’m on-site. If I’m not there, I’m counting on the supervisor to inform me what’s happening.
So yeah — we’re utilizing software program, nevertheless it doesn’t actually really feel prefer it’s constructed for a way valet truly works underneath strain.
What’s your one largest ache level along with your present software program?
If I needed to choose one factor?
It doesn’t maintain up once we’re busy.
Throughout rushes — lodge check-in, check-out, occasions — the software program turns into extra of a suggestion than a system. Screens load slowly, steps really feel clunky, and my guys simply default again to paper or reminiscence as a result of they’re attempting to maintain vehicles transferring.
That’s when errors occur:
- Images don’t get taken
- Tickets get skipped
- Later, when there’s an issue, the file is incomplete or ineffective
So the most important ache level is that this hole between how the software program expects us to work and how valet truly works when there’s strain. If it might’t be trusted throughout the busiest moments, it’s probably not defending me once I want it most.
You talked about not having a reside view until you’re onsite. Does that imply you want distant entry so you possibly can see how issues are going whenever you’re at house maybe?
Yeah — that’s precisely what I imply.
After I’m at house or off-site, I’m principally blind. If every thing’s clean, nice, I don’t hear something. But when one thing’s going flawed, I often discover out after the very fact — or I get a confused telephone name with half the story.
What I’d need isn’t a bunch of charts or difficult stuff. I simply need to have the ability to pull out my telephone and see, at a look:
- What number of vehicles are within the system proper now
- Whether or not retrievals are backing up
- If one thing uncommon is going on
That approach I can resolve:
- Do I must name in further assist?
- Is that this an actual drawback or only a busy second?
- Do I would like to go in, or can it wait?
So yeah, distant visibility can be large — not so I can micromanage, however so I’m not guessing.
You point out your telephone. Do you favor an app or a web site?
Truthfully? My telephone — however I don’t actually care whether or not it’s an app or a web site, so long as it really works effectively on my telephone.
If it’s an app:
- It must open quick
- Not crash
- Not want fixed updates proper once I want it
If it’s a web site:
- It must be really mobile-friendly
- No tiny buttons, no desktop layouts squeezed onto a telephone
- Must work reliably on spotty cell service
What I don’t need is one thing that technically works on cell however clearly wasn’t designed for it.
For me, the precedence is:
- Quick entry
- Clear, easy data
- Works wherever I’m
In case you may give me that, I’m not going to argue about app versus internet.
Target market: Impartial valet storage homeowners or basic managers (e.g., boutique resorts)
Length: 30–45 minutes
Mode: In-person or video (telephone is okay however tougher for follow-ups)
1. Opening & Framing (2–3 minutes)
Learn or paraphrase this. Don’t skip it.
Key Factors to Cowl
- Goal
“We’re exploring how valet parking operations truly work each day, particularly underneath strain. That is analysis, not a gross sales name.” - Confidentiality
“Every part you share will probably be stored confidential. We gained’t attribute feedback to you or your small business.” - Time Dedication
“This could take about 30–45 minutes. I’ll keep watch over time, and we will cease anytime.” - No Proper or Unsuitable Solutions
“There aren’t any proper or flawed solutions. I’m focused on what actually occurs, not what’s ideally suited.” - Permission to Probe
“I’ll ask follow-up questions or push for examples—simply to verify I perceive.”
Transition
“To begin, I’d like to know your operation because it exists right this moment.”
2. Background & Context (5 minutes)
Core Questions
- Are you able to inform me about your parking operation?
- Measurement of the storage?
- Sort of property you serve (lodge, occasion area, mixed-use)?
- What number of valets on a typical shift?
Comply with-Ups
- How lengthy have you ever been working this operation?
- How concerned are you each day?
- What does a good day appear like for you operationally?
3. Present Course of (10–12 minutes)
Aim: Perceive actuality, not workflows on paper.
Consumption & Retrieval
- Stroll me by what occurs when a visitor arrives and arms over their automobile.
- What occurs from the second a visitor requests their automobile again?
Comply with-Ups
- The place do issues most frequently decelerate?
- What steps are typically skipped whenever you’re busy?
- Who decides how the method truly runs throughout a rush?
Instruments & Techniques
- What instruments or software program are you presently utilizing?
- What do you continue to do on paper or manually?
Comply with-Ups
- What do employees like about your present setup?
- What do they complain about?
- When does the system not get used—and why?
4. Ache Factors & Friction (10–quarter-hour)
Aim: Get concrete tales, not function requests.
Core Ache Questions
- What’s essentially the most irritating a part of working this operation?
- The place do issues have a tendency to point out up most frequently?
Deep Probing Comply with-Ups
- Are you able to inform me concerning the final time that occurred?
- What was the affect—financially, emotionally, or with the lodge?
- How usually does that happen?
- How do you often discover on the market’s an issue?
Threat & Stress
- What retains you up at evening about this enterprise?
- What sorts of points make your telephone ring after hours?
Comply with-Ups
- How do you deal with disputes with company?
- How do lodge managers often get entangled?
- What occurs whenever you don’t have clear data?
5. Rush Hours & Failure Modes (5–7 minutes)
That is usually the place the true fact comes out.
Core Questions
- Inform me about your busiest instances.
- What breaks down throughout rush intervals?
Comply with-Ups
- What do employees do in a different way when it’s slammed?
- Which guidelines or steps grow to be “non-compulsory”?
- What’s the price of these shortcuts later?
6. Desired Future State (7–10 minutes)
Aim: Perceive outcomes, not options.
Imaginative and prescient Questions
- If every thing labored completely, what can be completely different?
- What would make you say, “This operation is underneath management”?
Success Standards
- How would you recognize issues had been higher?
- What metrics matter most to you?
- Wait instances?
- Fewer claims?
- Fewer calls?
- Lodge satisfaction?
Comply with-Ups
- What would employees discover was completely different?
- What would lodge administration discover?
- What would you personally discover each day?
7. Constraints & Realities (5 minutes)
These questions stop constructing one thing unusable.
Operational Constraints
- What limits what you possibly can change right this moment?
- Staffing?
- Price range?
- Coaching time?
Regulatory / Compliance
- Are there any laws that have an effect on how you use?
- Information privateness?
- Insurance coverage necessities?
- Native or hotel-specific guidelines?
Technical Constraints
- What units do employees truly use?
- How dependable is web or mobile service within the storage?
Comply with-Ups
- Have constraints killed an answer you tried earlier than?
- What’s non-negotiable in your operation?
8. Shopping for & Determination-Making (Non-obligatory however Helpful – 5 minutes)
If applicable:
- How do you often resolve to strive new software program or instruments?
- Who else is concerned in that call?
Comply with-Ups
- What makes you hesitant?
- What builds confidence?
- What would make one thing a “no-brainer” for you?
9. Wrap-Up & Shut (3–5 minutes)
Reflection
- Is there something vital we didn’t cowl?
- In case you might give recommendation to somebody constructing software program for valet operations, what wouldn’t it be?
Validation
“I’ll summarize what I heard—inform me if this sounds proper.”
(Briefly replicate again 2–3 key pains you heard.)
Subsequent Steps
- Would you be open to a follow-up dialog or seeing an early idea?
- Is there anybody else you suppose I ought to speak to?
Thank You
“Thanks—this was extraordinarily useful. I actually respect you being candid.”
Interviewer Suggestions (Necessary)
- Ask “Inform me concerning the final time…” usually
- Sit in silence after solutions — homeowners usually add extra
- Keep away from pitching or validating options
- Seize precise phrases — they’re gold for messaging
1. Quick, Frictionless Drop-Off
Job Story:
After I arrive at my vacation spot, I wish to hand over my automobile shortly and easily, so I can transfer on with out delays or awkwardness.
Acceptance Standards
- Drop-off requires minimal steps from the visitor.
- Valet can full consumption with out slowing car move.
- Visitor will not be required to obtain an app or create an account.
- Drop-off feels organized and environment friendly, even throughout busy intervals.
- Visitor interplay time is brief and predictable.
2. Clear Affirmation That My Automotive Was Checked In
Consumer Story:
As a visitor, I would like affirmation that my automobile has been correctly checked in, so I do know the valet has my car recorded accurately.
Acceptance Standards
- Visitor receives clear affirmation that check-in is full.
- Affirmation contains an identifiable reference to the car.
- Visitor understands the way to retrieve their automobile later.
- Affirmation doesn’t require extra effort from the visitor.
- No ambiguity about whether or not the automobile was efficiently accepted.
3. Confidence My Automotive Will Be Returned within the Identical Situation
Job Story:
After I give my keys to the valet, I would like confidence that my automobile’s situation is documented, so I don’t fear about injury disputes later.
Acceptance Standards
- Car situation is documented at consumption.
- Documentation happens with out delaying the visitor.
- Visitor notion is that the method is truthful {and professional}.
- Situation data will be referenced if a query arises.
- Course of will increase visitor belief fairly than anxiousness.
4. Feeling That My Automotive Is in Skilled Arms
Consumer Story:
As a visitor, I would like the valet course of to really feel organized {and professional}, so I belief the individuals dealing with my automobile.
Acceptance Standards
- Valet interactions really feel assured and well-coordinated.
- The method seems constant throughout completely different employees members.
- Instruments and procedures look intentional, not improvised.
- Visitor perceives competence even throughout busy intervals.
- The expertise aligns with expectations of the venue.
5. Easy, Low-Effort Automotive Retrieval
Job Story:
After I’m prepared to depart, I would like requesting my automobile to be straightforward and apparent, so I don’t really feel caught or not sure what to do.
Acceptance Standards
- Visitor clearly understands the way to request their car.
- Retrieval request requires minimal steps.
- Visitor doesn’t want to recollect advanced data.
- Retrieval course of works the identical approach each time.
- Visitor doesn’t really feel depending on discovering the “proper” individual.
6. Predictable Wait Time for Automotive Return
Consumer Story:
As a visitor, I wish to know what to anticipate when retrieving my automobile, so I’m not pissed off or left guessing.
Acceptance Standards
- Visitor receives a transparent expectation of wait time.
- Modifications or delays are communicated clearly.
- Ready feels intentional fairly than forgotten.
- Company will not be left with out data.
- The method reduces uncertainty even when waits are longer.
7. Assurance That My Automotive Hasn’t Been Forgotten
Job Story:
After I’m ready for my automobile, I would like reassurance that it’s being retrieved, so I don’t really feel ignored or forgotten.
Acceptance Standards
- Visitor receives clear alerts that retrieval is in progress.
- There may be seen exercise indicating progress.
- Company don’t must repeatedly ask for standing.
- Ready expertise feels acknowledged.
- The system prevents automobiles from being neglected.
8. Easy, Quick Fee Expertise
Consumer Story:
As a visitor, I would like fee to be fast and easy, so it doesn’t decelerate my departure.
Acceptance Standards
- Fee requires minimal time and steps.
- Fee strategies are clear and generally accepted.
- Fee doesn’t delay car retrieval.
- Visitor understands when and the way fee happens.
- Fee seems like a part of a clean exit, not a hurdle.
9. Respectful Dealing with of My Car and Belongings
Job Story:
After I go away my automobile with valet, I wish to belief that will probably be dealt with rigorously and respectfully, so I really feel comfy utilizing the service once more.
Acceptance Standards
- Car dealing with seems cautious and deliberate.
- Visitor belongings will not be disturbed.
- Workers conduct reinforces respect for the car.
- The method discourages misuse or tough dealing with.
- Visitor leaves with confidence in how their automobile was handled.
10. Clear Decision If One thing Goes Unsuitable
Consumer Story:
As a visitor, I would like points to be addressed calmly and transparently, so I really feel handled pretty if there’s an issue.
Acceptance Standards
- Company are listened to with out defensiveness.
- Clear steps for decision are communicated.
- Related data will be reviewed if wanted.
- Visitor understands what is going to occur subsequent.
- The interplay preserves belief even in disagreement.
11. Constant Expertise Throughout Completely different Workers Members
Job Story:
When completely different valets deal with my automobile, I would like the expertise to really feel constant, so service high quality doesn’t rely upon who’s working.
Acceptance Standards
- Core steps of the expertise are the identical no matter employees.
- Details about the car is shared throughout employees members.
- Company don’t must re-explain themselves.
- Variability in service high quality is minimized.
- Expertise feels standardized however not robotic.
12. A Valet Expertise That Matches the Venue
Consumer Story:
As a visitor, I would like valet service that feels applicable to the lodge or venue, so it displays the standard of the place I’m staying.
Acceptance Standards
- Valet expertise aligns with the tone of the venue.
- Communication type matches visitor expectations.
- The method feels intentional and polished.
- Nothing about valet detracts from the venue expertise.
- Valet seems like an extension of the property, not a separate operation.
13. Minimal Ready in Public or Uncomfortable Areas
Job Story:
After I’m retrieving my automobile, I wish to spend as little time ready outdoors as doable, so the expertise ends comfortably.
Acceptance Standards
- Retrieval timing minimizes pointless ready.
- Company will not be left standing with out steerage.
- Ready areas really feel intentional or momentary.
- Retrieval is coordinated to scale back idle time.
- The tip of the expertise feels environment friendly and thoughtful.
14. Feeling Valet Is a Comfort, Not a Problem
Job Story:
After I select valet parking, I would like it to really feel simpler than self-parking, so it’s value the price and energy.
Acceptance Standards
- General expertise is less complicated than self-parking.
- Visitor effort is minimized from arrival to departure.
- The method saves time or psychological effort.
- Visitor feels the service added worth.
- Visitor would select valet once more in an analogous state of affairs.
1. Quick, Frictionless Drop-Off
Job Story:
After I arrive at my vacation spot, I wish to hand over my automobile shortly and easily, so I can transfer on with out delays or awkwardness.
Situation: Visitor drops off car shortly
Given a visitor arrives on the valet stand
When the valet accepts the car
Then the drop-off course of completes with minimal interplay from the visitor
And the visitor will not be required to obtain an app or create an account
And car move will not be slowed throughout busy intervals
2. Clear Affirmation That My Automotive Was Checked In
Consumer Story:
As a visitor, I would like affirmation that my automobile has been correctly checked in, so I do know the valet has my car recorded accurately.
Situation: Visitor receives affirmation of check-in
Given a visitor arms over their car
When the check-in course of is accomplished
Then the visitor receives clear affirmation that the car is recorded
And the affirmation contains an identifiable reference to the car
And the visitor understands the way to retrieve the car later
3. Confidence My Automotive Will Be Returned within the Identical Situation
Job Story:
After I give my keys to the valet, I would like confidence that my automobile’s situation is documented, so I don’t fear about injury disputes later.
Situation: Car situation is documented at consumption
Given a visitor drops off a car
When the valet completes consumption
Then the car’s situation is documented
And the documentation doesn’t delay the visitor
And the method feels truthful {and professional} to the visitor
4. Feeling That My Automotive Is in Skilled Arms
Consumer Story:
As a visitor, I would like the valet course of to really feel organized {and professional}, so I belief the individuals dealing with my automobile.
Situation: Visitor perceives knowledgeable valet expertise
Given a visitor interacts with valet employees
When the car is checked in or retrieved
Then the method seems organized and constant
And employees conduct conveys competence
And the expertise matches expectations of the venue
5. Easy, Low-Effort Automotive Retrieval
Job Story:
After I’m prepared to depart, I would like requesting my automobile to be straightforward and apparent, so I don’t really feel caught or not sure what to do.
Situation: Visitor requests car retrieval simply
Given a visitor is able to go away
When the visitor initiates a retrieval request
Then the method is evident and requires minimal steps
And the visitor doesn’t want to recollect advanced data
And the retrieval course of is constant every time
6. Predictable Wait Time for Automotive Return
Consumer Story:
As a visitor, I wish to know what to anticipate when retrieving my automobile, so I’m not pissed off or left guessing.
Situation: Visitor is knowledgeable of anticipated wait time
Given a visitor has requested their car
When retrieval is in progress
Then the visitor receives a transparent expectation of wait time
And any delays are communicated
And the visitor will not be left with out data
7. Assurance That My Automotive Hasn’t Been Forgotten
Job Story:
After I’m ready for my automobile, I would like reassurance that it’s being retrieved, so I don’t really feel ignored or forgotten.
Situation: Visitor receives reassurance throughout retrieval
Given a visitor is ready for his or her car
When retrieval is underway
Then the visitor receives alerts that progress is being made
And the visitor doesn’t must repeatedly ask for standing
And automobiles will not be neglected or forgotten
8. Easy, Quick Fee Expertise
Consumer Story:
As a visitor, I would like fee to be fast and easy, so it doesn’t decelerate my departure.
Situation: Visitor completes fee effectively
Given a visitor is able to depart
When fee is required
Then fee will be accomplished shortly
And fee doesn’t delay car retrieval
And the visitor understands when and the way fee happens
9. Respectful Dealing with of My Car and Belongings
Job Story:
After I go away my automobile with valet, I wish to belief that will probably be dealt with rigorously and respectfully, so I really feel comfy utilizing the service once more.
Situation: Car is dealt with with care
Given a visitor leaves their car with valet
When the car is parked and retrieved
Then the car seems to have been dealt with rigorously
And private belongings will not be disturbed
And employees conduct reinforces respect for the car
10. Clear Decision If One thing Goes Unsuitable
Consumer Story:
As a visitor, I would like points to be addressed calmly and transparently, so I really feel handled pretty if there’s an issue.
Situation: Visitor raises a priority or challenge
Given a visitor reviews an issue
When valet employees reply
Then the visitor is listened to respectfully
And clear subsequent steps are communicated
And related data will be reviewed if wanted
11. Constant Expertise Throughout Completely different Workers Members
Job Story:
When completely different valets deal with my automobile, I would like the expertise to really feel constant, so service high quality doesn’t rely upon who’s working.
Situation: Visitor interacts with a number of valets
Given completely different employees members deal with the identical car
When the visitor interacts with valet service
Then the core expertise stays constant
And details about the car is shared throughout employees
And the visitor doesn’t must re-explain themselves
12. A Valet Expertise That Matches the Venue
Consumer Story:
As a visitor, I would like valet service that feels applicable to the lodge or venue, so it displays the standard of the place I’m staying.
Situation: Valet expertise aligns with venue high quality
Given a visitor makes use of valet at a selected venue
When interacting with the valet service
Then the expertise matches the tone and high quality of the venue
And valet seems like an extension of the property
13. Minimal Ready in Public or Uncomfortable Areas
Job Story:
After I’m retrieving my automobile, I wish to spend as little time ready outdoors as doable, so the expertise ends comfortably.
Situation: Visitor minimizes idle ready
Given a visitor is retrieving their car
When the car is being ready
Then pointless ready is minimized
And the visitor will not be left standing with out steerage
And retrieval timing feels coordinated
14. Feeling Valet Is a Comfort, Not a Problem
Job Story:
After I select valet parking, I would like it to really feel simpler than self-parking, so it’s value the price and energy.
Situation: Visitor evaluates valet as a comfort
Given a visitor chooses valet parking
When evaluating the expertise to self-parking
Then valet requires much less effort from the visitor
And the method saves time or psychological effort
And the visitor would select valet once more
Story: As an owner-operator I would like visibility into automobiles presently in valet custody in order that I can reply lodge or visitor questions confidently.
INVEST Standards Not Met: Testable
Rationalization:
The acceptance standards depend on imprecise language resembling “close to real-time,” which makes it unclear the way to objectively confirm that the story is full.
Advised Enchancment:
Outline a measurable replace expectation, for instance by stating that car standing updates happen inside an outlined variety of seconds after drop-off or retrieval.
Story: When a visitor reviews an issue throughout pickup, I would like entry to a transparent file of the car’s historical past so I can resolve the problem shortly.
INVEST Standards Not Met: Estimable
Rationalization:
The scope of “clear file” and “full car timeline” will not be bounded, which might vary from just a few occasions to in depth historic information, making sizing unsure.
Advised Enchancment:
Explicitly constrain the car historical past to a small, outlined set of occasions resembling drop-off, retrieval, and assigned valet.
Final replace:
January thirteenth, 2026