Briefly: Intel beforehand confirmed that homeowners of Thirteenth or 14th-gen Raptor Lake processors which can be crashing or affected by different instability points should return them to resolve the issue. Now, the corporate is giving prospects extra respiration room to order RMAs with out further prices. These with Raptor Lake CPUs that also work tremendous ought to swap to the corporate’s default voltage baselines.
Amid excessive failure charges, Intel will supply two years of prolonged guarantee for Thirteenth- and 14th-generation desktop processors offered at retail. The corporate will share additional particulars over the subsequent few days.
The extension solely applies to independently bought boxed CPUs. Prospects searching for returns ought to contact Intel buyer help. Impacted Raptor Lake processors bought with pre-built methods are topic to producer warranties, and customers should contact their OEM’s buyer help.
Retail Intel CPUs usually embody a three-year restricted guarantee. The oldest Thirteenth-gen chips offered across the finish of 2022 would have remained inside guarantee till late 2025. The extension presumably pushes the deadline to This autumn 2027 or early 2028.
Homeowners of chips from Intel’s Thirteenth- and 14th-gen Core lineups have reported instability and excessive crash charges for many of 2024. The difficulty principally impacts high-end Okay processors, however latest stories counsel that each desktop CPU with a TDP of 65W or above is vulnerable.
Intel traced the issue to a microcode algorithm error, which it plans to deal with with a mid-August patch. Sadly, items already exhibiting instability have possible obtained everlasting injury, so the replace will not repair them, thus the guarantee extension. Customers who have not but skilled crashes ought to have interaction Intel’s really useful baseline voltages and knock on wooden.
Chipzilla has refused calls to recall the affected CPUs. Developer Alderon Video games steered a recall after excessive failure charges pushed the corporate to modify to AMD processors going ahead.
Moreover, a VFX studio claimed that half of its Intel methods have failed, and a serious European retailer reported that RMAs for Raptor Lake processors at the very least tripled the prior Twelfth-generation Alder Lake chips. Moreover, Intel faces the specter of a category motion lawsuit if sufficient individuals discover its customer support expertise unsatisfactory.
In case you put $100 into Intel 25 years in the past, your funding would nonetheless be value $100. pic.twitter.com/CxtnA7P8fR
– Trung Phan (@TrungTPhan) August 2, 2024
In different dangerous information for Intel, the corporate lately introduced an enormous spherical of layoffs. Chipzilla slashed over 15 p.c of its workforce – round 17,500 workers. Predicting lower-than-expected income for the third quarter, Intel additionally suspended fourth-quarter dividend sharing.