Roku is investigating person stories of washed-out colours when streaming HDR content material from Disney Plus, in line with a thread on the Roku concern monitoring board. Nonetheless, the difficulty appears to transcend that, affecting nearly any app for Roku TVs, counsel person feedback on the thread during the last week. The issue seems to be tied to a latest Roku software program replace.
A group moderator referred to as RokuEmmanuel-D writes in an replace from Thursday that the corporate is “investigating the Disney Plus HDR content material that was washed out after the latest replace,” and asks for group members to share examples and particulars about what content material is being affected, which mannequin of TV they’ve, and what software program model they’re on.
The primary a number of feedback solely report the issue in Disney Plus, and solely on TCL TVs, with customers saying that app menus and that colours are okay in non-HDR content material. However as one person reveals within the above photos of Disney Plus present Andor taken from two completely different TVs, normally-vibrant colours have as a substitute taken on a gray-ish pall.
Later feedback report the identical issues with YouTube TV, Netflix, Apple TV Plus, Amazon Prime Video, and others. One mentioned they noticed the difficulty with their Hisense-branded Roku TV, somewhat than a TCL mannequin. The identical individual reported HDR working tremendous over HDMI from their PS5, whereas one other mentioned the sign from their 4K Blu-Ray participant regarded good, implying the difficulty is restricted to Roku streaming, somewhat than any deeper TV firmware points. Folks within the thread mentioned their TVs — Hisense and TCL — have been on Roku software program model 14.5.
Washed-out or flat colours can already be a difficulty when watching HDR content material on a TV that’s not vibrant sufficient to provide HDR picture — that was the rationale I turned the function off the outdated, low cost TCL Roku TV I as soon as owned. However these stories describe one thing past that, with Roku producing desaturated, nearly black-and-white photos when HDR is on. It’s unclear how widespread the issue is, however there are latest Reddit threads that appear to suit the invoice, mentioning grayish or black-and-white image that doesn’t have an effect on streaming app menus.
Roku didn’t instantly reply to The Verge’s request for remark.