Our Buyer Expertise (CX) workforce takes nice delight in celebrating our prospects’ achievements. At Cisco Dwell Amsterdam every year, we honor a choose group of revolutionary shoppers with the Cisco CX Buyer Hero Awards.
The award recipients have all demonstrated excellent efficiency of their classes and have been chosen from quite a few nominations throughout varied industries inside the EMEA area. These awards are extremely aggressive, and have been awarded by Adele Trombetta, SVP and GM, CX EMEA in our CX sales space this 12 months. It’s a privilege to current this 12 months’s distinguished winners. Please be a part of me in congratulating the award recipients!
Sustainability Chief Award: COP29 Azerbaijan
The Sustainability Chief Award acknowledges a buyer who has achieved distinctive sustainability outcomes with Cisco Buyer Expertise. The winner for this 12 months is COP29 Azerbaijan, the group liable for internet hosting the twenty ninth Convention of the Events (COP) to the United Nations Framework Conference on Local weather Change, the biggest United Nations occasion of the 12 months. Beneath the management of Elnar Asadov, Head of ICT at COP29, the workforce partnered with Cisco Buyer Expertise to embrace the precept of “One Staff, One Household, One Purpose.” Collectively, they constructed and deployed a safe, automated, and energy-efficient community infrastructure.
In a formidable timeframe of simply three months, COP29 and Cisco Buyer Expertise deployed a strong safe, automated, and energy-efficient community infrastructure utilizing Cisco’s SD-Entry resolution. This revolutionary strategy ensured a outstanding 99.999% uptime, providing a seamless consumer expertise whereas additionally boosting sustainability and operational effectivity.
This collaboration helped COP29 obtain its sustainability targets whereas delivering a world-class occasion for over 55,000 attendees from 190 nations.
Digital Transformation Luminary Award: SAP
The Digital Transformation Luminary Award acknowledges a buyer who has achieved distinctive digital transformation via collaboration with Cisco Buyer Expertise. The winner is SAP, a worldwide chief in enterprise software program who has efficiently remodeled their workplace community into the Community of the Future. Leveraging Cisco’s Software program-Outlined Entry (SDA) resolution and the experience of the Cisco Buyer Buyer Expertise workforce, Peter Panzenboeck, Program Director, labored with Natascha Nick, Chief Architect, to craft a safe, high-performance community that seamlessly integrates Community Entry Management (NAC), Wi-fi LAN (WLAN), and Native Space Community (LAN) companies. This integration drives enhanced effectivity, safety, scalability, and operational simplicity throughout SAP’s ~280 workplaces globally.
Operational Excellence Award: T-Programs
The Operational Excellence Award honors a buyer who has dramatically improved IT operations via collaboration with Cisco Buyer Expertise. T-Programs, a number one international IT companies supplier, partnered with Cisco Buyer Expertise to construct an end-to-end structure for a real-time, on-demand platform. This platform supplies end-customer enterprises with connectivity to TSI’s a number of clouds in an automatic and model-based vogue, bettering their end-customers’ expertise by lowering the time for service provisioning considerably. Paul Starr, Senior Technical Design Authority, and his workforce labored with Cisco Buyer Expertise to arrange an implement an automatic framework utilizing Cisco’s Nexus 9k, ACI, and Community Features Virtualization applied sciences, lowering buyer onboarding time and repair activation instances dramatically. The platform additionally scales effectively, enabling T-Programs to offer a extra agile service providing whereas lowering errors throughout new buyer onboarding. This collaboration has dramatically improved T-Programs’ total buyer expertise and operational effectivity.
Distinctive Innovation: stc
The Distinctive Innovation Award acknowledges stc Group as attaining outstanding innovation via collaboration with Cisco Buyer Expertise. stc Group, a number one digital enabler, labored with Cisco Buyer Expertise to remodel the legacy telco cloud infrastructure right into a future-proof, automation-first structure. stc Group adopted cutting-edge applied sciences, together with CICD pipelines, AI Ops, and Infrastructure-as-code to streamline operations and cut back deployment instances. The answer diminished new software deployment instances by 50%, decreased the time for information middle growth configurations by 80%, enhanced operational effectivity, and diminished errors throughout the system. The partnership with Cisco Buyer Expertise has helped stc Group proceed to guide the business with revolutionary, automated options.
AI Trailblazer: Core42
The AI Trailblazer Award acknowledges a buyer that has partnered with Cisco Buyer Expertise to efficiently put together its infrastructure leveraging AI. Core42, a G42 firm specializing in sovereign cloud and AI infrastructure, collaborated with Cisco Buyer Expertise to construct the primary AI-driven information middle for high-performance computing (HPC) and AI coaching within the Center East. This partnership enabled Core42 to leverage Cisco Buyer Expertise’s experience in end-to-end planning, design, and implementation of AI-based cloud infrastructure. Led by Adrian Hobbs, Chief Know-how Officer at Core42, the groups labored intently to align the infrastructure with AI calls for, solidifying Core42’s management within the area’s AI and HPC ecosystem whereas driving large-scale AI packages and cloud options
Excellent Automation Award: Sykehuspartner
The Excellent Automation Award celebrates a buyer who has considerably enhanced IT operations via automation in collaboration with Cisco Buyer Expertise. This 12 months’s winner is Sykehuspartner HF, a service supplier in ICT, initiatives, logistics, and HR for all public hospitals underneath the South-Jap Norway Regional Well being Authority.
Sykehuspartner HF manages important ICT methods for 81,000 healthcare staff within the area, serving 3.1 million sufferers. Bjorn Vik, the Challenge Supervisor for the MOdernization of NETwork challenge (MONET) and the NetwOrk Automation workforce (NOA), together with Jan Idar, lead architect, collaborated straight with Cisco Buyer Expertise. By way of this collaboration, they’ve efficiently automated and redeployed the primary hospital community within the area, finishing the improve and implementation at a tempo which have set new requirements in pace and high quality.
The plan is to additional modernize the whole infrastructure throughout greater than 60 healthcare areas, transitioning right into a Managed Service Supplier (MSP) by automating the whole community infrastructure via steady integration and steady deployment (CI/CD). The workforce has additionally standardized supply processes and diminished operational complexity, facilitating simpler modifications. Moreover, they’ve considerably diminished troubleshooting and determination instances for points associated to APIs and the automation framework from a number of days to roughly 10 minutes.
CX Buyer Hero of the 12 months: Paris 2024 Olympics & Paralympics
The Buyer Hero of the 12 months is our pinnacle award, for the shopper with the strongest total outcomes on account of working with Cisco Buyer Expertise. The Paris 2024 Olympics & Paralympics, one of many world’s most high-profile occasions, confronted the problem of securing probably the most cyber-attacked occasion on the earth. Franz Regul, CISO, collaborated with Cisco Buyer Expertise to deploy a zero-trust structure and the total Cisco Cyber Safety product portfolio to create a secure and resilient IT atmosphere for the video games. With Cisco XDR as a single pane of glass and help from Cisco Talos for risk intelligence and incident response, Franz Regul and his crew efficiently secured the occasion with no cybersecurity incidents.
Discover extra Cisco Buyer Expertise Heroes At the moment
To study extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies prospects are reworking and innovating to drive impression of their organizations and internationally.
See a few of our most up-to-date tales right here:
- United Airways – Taking the passenger expertise to new heights with Agent on Demand
- Workday – Enhancing consistency, safety, and sooner deployments with automation
- NYC Well being + Hospitals – Setting new requirements in america’ largest municipal well being care supply system.
If you wish to share your buyer story, join with us at [email protected]. We’d love to listen to from you even if you happen to don’t have a narrative to inform simply but. We may help you construct it!
*All photographs supplied by Akram Hammam.
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