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Thursday, July 17, 2025

5 widespread errors groups make when splitting consumer tales


By the point an iteration begins, the consumer tales chosen for the iteration must be sufficiently small that every could be accomplished inside the iteration. This makes splitting tales an essential talent for each agile group. (Try this weblog for 5 simple methods to separate any consumer story.)

But I think we’ve all struggled with splitting tales in some unspecified time in the future. A lot of these struggles outcome from a standard set of errors. On this put up I deal with 5 of the commonest story-splitting errors and provide recommendation on the way to cease making them.

Mistake #1. Deal with Story Splitting because the Product Proprietor’s Job

On the high of my record of widespread issues is treating story splitting as one thing for the product proprietor to do alone. When a product proprietor splits tales alone, it’s fairly possible that the brand new substories is not going to be break up in a really helpful method.

For instance, since most product homeowners have little or no technical background, a product proprietor would possibly break up a consumer story into 5 substories however go away 99% of the work in simply one of many tales. Splitting a narrative in that method shouldn’t be useful. Equally, and not using a technical background, a product proprietor would possibly create new substories with dependencies between them that stop actually finishing any inside a single iteration.

Whereas splitting shouldn’t be considered as solely the duty of the product proprietor, the product proprietor ought to be concerned in splitting. The duty shouldn’t be given over to the builders alone. For tales to be break up in an optimum method, the product proprietor does must be concerned.

This implies story splitting ought to be considered as a whole-team exercise. That doesn’t imply the entire group must be concerned in each break up. Fairly it signifies that splitting isn’t delegated to at least one or two folks on the group who do it for each story.

As an alternative two teammates might be a part of with the product proprietor to separate a narrative or two. Later one other group member and I’d assist the product proprietor break up the following story.

My desire is for the necessity for splitting to be mentioned in a every day scrum. The product proprietor might present up, for instance, and announce the necessity to break up 3 tales within the subsequent day or two in preparation for the following dash. A couple of builders point out they’re obtainable to assist and a time is chosen proper then in the course of the every day scrum.

Mistake #2. Break up Tales alongside Technical Boundaries

Whereas I coach groups to solicit assist from the builders in splitting, doing so can result in our second downside: splitting tales alongside technical reasonably than purposeful boundaries. You’ve most likely seen tales that undergo from this downside. Typically these are the tales that get written as, “As a programmer, I need…” and describe performance from the perspective of the group reasonably of an finish consumer or stakeholder. 

Splitting alongside technical boundaries can result in tales like:

  • As a consumer, I need a backend that does such-and-such
  • As a consumer, I need a frontend that does the identical such-and-such

story is one which goes by means of a complete know-how stack. Or a minimum of as a lot of that know-how stack as is required to ship the function. Tales break up alongside technical boundaries provides us tales that don’t ship any worth to customers on their very own. A frontend (say, an internet interface) does customers no good till it’s paired with a backend (a center tier and/or database).

To keep away from falling into the entice of splitting a narrative alongside technical boundaries, see should you can as a substitute break up the story primarily based on the paths by means of the story.

To separate a narrative on its paths, take into consideration the paths by means of the code the group will write. There’s usually a cheerful path, that defines what happens if all goes properly. There may be often additionally a path for every error that may happen.

You can even take into consideration the paths a consumer might absorb performing the story that must be break up. For instance, take into account a pattern story of paying for the gadgets in a procuring cart, since that’s an instance that may apply to any eCommerce web site. In trying out, the client can choose a delivery method–perhaps selecting between in a single day supply, two-day supply, or a slower supply.

Since selecting a delivery technique will add to the hassle to develop the story, take into account leaving that performance out of an preliminary implementation. Maybe a primary model assumes everybody will get gradual supply with no choice for quicker delivery. Growing simply that path by means of the implementation simplifies the consumer interface (there’s no want to permit a consumer to pick out delivery choices), reduces the variety of instances to check, and so forth. Splitting by path can be a really viable choice in a state of affairs like this.

You’ll be able to study extra about splitting tales by Paths in my SPIDR weblog and video.

Mistake #3. Specify the Resolution as A part of the Story

A 3rd mistake I usually see when splitting tales is specifying the answer as a part of the story. The very best consumer tales will concentrate on what must be completed reasonably than how will probably be completed. (This error is so pervasivse that I embrace it as certainly one of 7 errors product homeowners have to keep away from.)

For instance, proper now I’ve an image I need to dangle on my workplace wall. If I have been to ask somebody to do it for me, I might inform them how I need it completed. I might say I need it hung utilizing a ⅜” mushroom head toggle bolt. I’ve very a lot specified the how if I do this. Until the precise particulars matter to me, I’d be higher sticking to what I need: “I’d like this image safely hung in about that spot on that wall.”

Together with the answer inside a narrative tends to occur when tales are too small. As soon as a narrative will get to a sure small measurement, there isn’t rather more to say concerning the story and implementation particulars begin to creep in once they shouldn’t.

For instance, supposed we’re constructing an Automated Teller Machine (ATM) to dispense money. It is a traditional instance usually given in software program necessities books. It’s used to make the purpose that in specifying what’s wanted in our new ATM we shouldn’t assume the ATM will use a PIN code and a card to authenticate a consumer simply because that’s how we’ve at all times completed it. In any case, maybe this time we’ll use a retina scanner.

Beginning with a narrative that’s merely “Person authenticates him or herself” is a good suggestion and the how is disregarded of that story. However as that story is break up additional and additional, finally somebody must say whether or not we’re utilizing a retina scanner or conventional keypad and card reader. So, should you discover your group together with plenty of the specifics of how a narrative might be applied, take into account whether or not you’re splitting tales such that they’re smaller than they need to be.

Mistake #4. Use a Spike on Each Story

A spike is an effort undertaken by a group to develop new data reasonably than new performance. Spikes are sometimes used to scale back the danger or uncertainty on a narrative. If a group is uncertain about or unfamiliar with a brand new know-how, they might run a spike in order that they will study extra concerning the know-how.

Splitting a spike out of a narrative is usually a good strategy. It reduces the uncertainty within the preliminary story, which can possible make the story take much less time to develop. However operating a spike may additionally assist a group and product proprietor uncover new methods to higher break up the story if it’s nonetheless too giant after the spike.

So, extracting a spike from a narrative is a good suggestion in some instances. However the mistake some groups will make is turning into over-reliant on spikes. Some groups will go as far as to separate a spike out of each story.

Dangerous thought.

Spikes are most helpful when a narrative contains an extreme quantity of uncertainty, and when the group and product proprietor agree that uncertainty ought to be diminished earlier than implementing the story. A spike shouldn’t be used when a narrative has an on a regular basis, widespread quantity of uncertainty.

Uncertainty exists to some extent in each story. Will customers like this if completed that method? Will this design carry out adequately? Will this new device carry out in addition to the seller stated it could? These, or ones like them, are questions that exist in each story. The purpose of a spike shouldn’t be to remove all uncertainty. Normally, that may be not possible anyway till the ultimate line is written.

As an alternative, spikes ought to be reserved for when a consumer story comprises a lot uncertainty that beginning the story in earnest can be a mistake with out the data to be gained from the spike.

Groups that break up spikes out of tales too regularly usually achieve this out out of worry of getting an estimate unsuitable. The group appears like they’ll be punished, or a minimum of criticized, if a narrative takes longer to develop than they estimate.

These groups are sometimes present in cultures that confuse estimating with committing. To beat this downside, both de-emphasize estimates or work to create security round them in order that groups don’t worry every estimate will used towards them.

Mistake #5. Implement All Enterprise Guidelines from the Begin

Generally a consumer story is made tough to implement due to guidelines the story should adjust to. These are sometimes referred to as enterprise guidelines as a result of the enterprise’s operation is often the supply of them. Different instances, although, they are often regarded as guidelines imposed by the system. Let me illustrate this with an instance.

Suppose you’re on a group working at a financial institution that makes mortgage loans. Your group is growing a brand new cell app that the financial institution’s prospects will use to use for house loans. Maybe a rule in place at your financial institution is that nobody can have greater than $10 million in excellent house loans. This rule applies whether or not the borrower desires one large mortgage or now desires a $6 million mortgage on a second house along with an present $5 million mortgage.

Your group’s new cell app will ideally implement this most by not permitting an individual to submit a mortgage software that may exceed $10 million in whole loans (whether or not that is the borrower’s first, second or tenth mortgage).

A rule akin to this may enhance the hassle to finish the consumer story as a result of the brand new cell app might want to lookup the prevailing mortgage stability, add it to the requested mortgage quantity and ensure the sum doesn’t exceed $10 million.

If this rule makes the story take so lengthy that it’s going to not be possible to implement the story inside a single iteration, the rule ought to be relaxed (or eliminated) within the preliminary iteration after which added again in a subsequent iteration. And, no, the group shouldn’t launch a product that violates enterprise guidelines (quickly).

The error I’ll see groups make is considering that each one such enterprise guidelines have to applied proper from the beginning. This usually leads a group and product proprietor to as a substitute use a much less fascinating method of splitting the story.

Within the subsequent assembly wherein you’re splitting tales, search for methods to partially implement a narrative by not supporting a rule initially. So long as you don’t intend to launch that iteration’s completed work, you’ll discover that enjoyable guidelines could be an effective way to separate a narrative.

(Splitting by guidelines is the R of the SPIDR technique for story splitting.)

What to Do Subsequent

Mountain Goat presents a number of methods you and your group can get higher at writing and splitting tales. Select the one which works finest on your state of affairs.

We additionally provide free periodic webinars that dive deep into writing and splitting consumer tales. Signal as much as be notified when the following webinar is reside.

Final replace: June nineteenth, 2025

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